Refund & Return Policy
At Stompy Paws, every item is made to order just for you. Because our products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or changes of mind.
If your order arrives damaged, defective, misprinted, or you receive the wrong item, we'll make it right at no additional cost.
Please contact us at hello@stompypaws.com within 30 days of delivery and include:
Your order number
A description of the issue
Clear photos of the item and its packaging
Once your claim is approved, we will provide either:
A free replacement, or
A full refund to your original payment method
In most cases, you will not be required to return the defective or incorrect item. If a return is required, we will provide a prepaid return shipping label and return instructions at no cost to you.
There are no restocking fees for approved damaged, defective, misprinted, or incorrect items.
Please do not return merchandise to our fulfillment partners without contacting us first. Unauthorized returns cannot be accepted.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to be processed and appear on your account, depending on your bank or payment provider.
Most Stompy Paws products are made within 2–5 business days.
After production, most U.S. orders arrive within approximately 3–7 business days. Delivery times may vary during holidays, periods of high demand, or due to carrier delays.
If you have any questions about an order, please contact us at hello@stompypaws.com.
